Refund Policy

If you are not 100% happy with your purchase, you can return it within 14 days of receiving it, and we will replace the item or give you a credit. If you choose a replacement item the delivery charge will be for your own account.

How we process your refund 

Returns within 14 days

You will be offered an Incredible Creations Voucher or a product exchange. If you specifically require another form of refund (i.e. credit card or EFT), a 7% fee of the refund amount may be charged. Refunds are handled within 6 to 8 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines).

Damaged goods

Refunds are handled within 6 to 8 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines). Replacements may take longer as these are dependent on availability.

Goods purchased with vouchers or gift cards

We cannot refund in cash, purchases made with a gift voucher. We will either reinstate the used gift voucher or issue you with a new one.

Gift Vouchers

Incredible Creations gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Incredible Creations gift vouchers cannot be resold to- or exchanged with a third party. You cannot use an Incredible Creations gift voucher to purchase another gift voucher. Incredible creations gift vouchers can only be redeemed online through our website (www.incrediblecreations.co.za)