Shipping and delivery

Shipping and Delivery.

Once your order has been placed online, you will receive an automatic email confirming your order. This is your receipt and should be retained for your records, in our effort to save tree’s we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program, many email providers will routinely block emails as SPAM.

Shipping Costs

All Shipping costs will be calculated at time of checkout or on quotation.

How long should my order take to be delivered?

We always strive to ship orders in a timely manner and quicker than the times indicated. Orders are processed and shipped within the time specified for the individual products and after payment clearing in our bank account (does not include Saturday, Sundays or South African holidays). Your parcel will be sent by courier, please allow up to  5 days for delivery, if you are in an outlying area it can take another day or two.

Shipping times are based on product status:

When do you deliver?

Our couriers delivers from Monday to Friday between 08h00 – 17:00.

Can you deliver after hours & on weekends?

No unfortunately not.

Can you deliver on public holidays?

No unfortunately not.

Shipping delays

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will inform you as soon as we know of any impending delays.

Can you split my delivery, sending in-stock items first and the rest later?

No, we send everything together.

On every product page, you can see whether an item is ‘in-stock’ or if there is a ‘lead time’ which is the time it takes to manufacture the new item.

For the most efficient delivery service, we wait until all your items are in stock before delivering them to you in one go. This means that some lead time items could hold up the delivery of your in-stock items.